Frequently asked questions

Menzo is a digital menu platform for restaurants. You get a public menu link and QR code so guests can view your menu on their phones. You can add optional 3D/AR models for dishes and enable WhatsApp ordering so customers can order via chat.

Sign up and complete onboarding with your restaurant name and details. Then add categories (e.g. Starters, Mains) and dishes with names, prices, and photos. Go to the Subscription page, choose a plan, and pay via Razorpay. After that, publish your menu from the Menu or Subscription area and share your link or download the QR code from the Subscription page.

Basic: ₹399/month or ₹3,990/year. Basic + WhatsApp: ₹599/month or ₹5,990/year. Both plans allow you to publish your menu. WhatsApp ordering is included only in the Basic + WhatsApp plan.

Yes. You can build your menu without a subscription, but publishing requires an active subscription. If the subscription expires, the public menu link stops showing your menu until you renew.

Publish makes your menu visible at your public link and via your QR code. You need an active subscription to publish. Unpublish hides the menu so the link and QR stop showing your menu until you publish again.

Before you subscribe, unpublished menus are limited to 10 categories and 10 dishes. After you subscribe, your plan allows up to 500 dishes.

On the dashboard, open the Subscription page. You can download the menu QR code (for viewing the menu) and, if WhatsApp ordering is enabled, the WhatsApp order QR code. Print and use them on tables or in your venue.

If your plan includes WhatsApp ordering (Basic + WhatsApp) or you buy the add-on, set your restaurant WhatsApp number in Settings. Share the WhatsApp order link (menu URL with ?order=whatsapp) or the WhatsApp order QR. Customers add items to the cart and tap "Order on WhatsApp" to open WhatsApp with a pre-filled message to your number.

The WhatsApp add-on costs ₹299/month or ₹2,999/year for Basic plan restaurants.

You can attach a 3D model to a dish (e.g. a burger or dessert). Supported formats are GLB, GLTF, and USDZ. After you upload a model and save the item, you pay a one-time fee of ₹100 per model. Once paid, customers can tap "View in AR" on the public menu on supported devices.

Menu item images must be under 500 KB each. 3D models must be under 10 MB. If a file is too large, compress it or use a smaller file and try again.

Yes. You can add multiple restaurants from your dashboard. To add a new restaurant, at least one of your existing restaurants must have an active subscription. Subscribe or renew one restaurant first, then add another.

Usually the menu is not published, your subscription has expired, or the link is wrong. Check the Subscription page: ensure you have an active plan and that the menu is Published. Confirm the link matches the URL shown in your dashboard.

Unpublished menus are limited to 10 categories and 10 dishes. Subscribe from the Subscription page to add more and to publish. If you already have a subscription and hit the 500-dish limit, you will see a message; contact support if you need a higher limit.

Each category name must be unique within your restaurant. Choose a different name (e.g. "Mains" vs "Main course").

Menu item images must be under 500 KB each; 3D models must be under 20 MB. Compress the file or use a smaller one and try again.

Payment may have failed or the verification step timed out. Check your Razorpay dashboard to see if the amount was deducted. If it was deducted but the subscription or add-on did not activate, contact support with your payment details.

For billing issues, technical problems, or questions not covered here, email us at support@menzo.com. Have your restaurant name and, for payments, your transaction or order ID ready.

Use the "Layout" / "Tables" toggle at the top. Layout shows a floor plan with draggable tables. Tables shows all tables as cards in a grid. Your choice is saved for next time.

Click "Create new order", then choose Takeaway or a table. In the drawer, search or filter by category, add items (and variants if any), then click "Create order". A KOT (Kitchen Order Ticket) is generated and you can print it.

Open the order from the table (or takeaway). Use "Print" next to each KOT to print kitchen slips. Use "Print bill" to print the customer bill with UPI QR. Ensure pop-ups are allowed for the print window.

Open the order, apply any discount if needed, then click "Mark as paid". The order status becomes paid and the table is freed. You can still reprint the bill from the order if needed.

Go to "Previous orders" in the sidebar (or dashboard/orders/previous). You can view order details, table, status, and billed amount. Use this for history and reprints.

On the table card, "Mark seated" indicates the table has guests. This helps staff see which tables are occupied. Use "Mark unseated" when the table is free.

Add locations first (e.g. Main Kitchen, Store), then add ingredients with units (kg, L, pcs, etc.). Go to Stock Levels to set initial quantities and reorder points. Link recipes to menu items so stock is deducted when orders are placed.

Locations are storage places (e.g. Main Kitchen, Cold Storage). Each ingredient can have stock levels per location. When you receive stock or adjust, you choose a location.

In Recipes, you link a menu item to ingredients and quantities (e.g. 1 Burger = 150g Patty, 1 Bun). When an order is billed, stock is automatically deducted once per ingredient per location based on the recipe. Units must match (e.g. g with g).

Set a reorder point on each ingredient (per location). When stock falls at or below that level, it appears in Low Stock and can trigger alerts. Resolve alerts after restocking.

Create a purchase order with ingredients and quantities. When stock arrives, use "Receive" to add quantities to the chosen location. Receiving updates stock levels and can resolve low-stock alerts.

Go to Transactions for a full audit trail: receiving, adjustments, transfers, and order-based deductions. Use Reports for summaries and analytics.

In Staff → Profiles, click "Add staff". Enter their name and email (use the email they will use to sign in). Assign a role (e.g. Waiter, Manager) and permissions. They will need to sign up or sign in with that same email to access the dashboard. Each staff email can only be added to one restaurant—if the email is already staff elsewhere, use a different email or archive them at the other restaurant first.

No. A staff member’s email is unique across the platform and can only belong to one restaurant at a time. If you see an error that the email is already registered as staff at another restaurant, that email is already in use. You can add them with a different email or have them removed from the other restaurant first.

Once a staff member is created with an email, they sign in at the same app URL (e.g. your Menzo dashboard). They use the same login (Clerk) with that email. After signing in, they go to Dashboard → Staff. If they have "Me" mode only, they will see their own attendance, shifts, schedule, payroll/payslips, and leave. Use the "Me" / "HR" toggle if they have HR permissions.

In "Me" mode, staff can view: My attendance (check-in/out, present days), My shifts, My schedule, My payroll/payslips (when finalized by HR), and My leave (balance and requests). They cannot see other staff or change restaurant settings.

Permissions control what staff can do: staff:view (see team list and basic info), staff:manage (add/edit staff, roles, permissions), orders:view, orders:manage, orders:bill, inventory:view, inventory:manage, etc. Owners have full access. Assign only what each role needs.

Ensure they are added in Staff → Profiles with the correct email and that they have signed in with that same email. If the Staff link is still hidden, they may not have any staff permission or be linked as a staff member. Contact your manager or support@menzo.com with the email they use to sign in.